Terms & Conditions

1. General terms and acceptance

These Terms & Conditions form an agreement between you and 28 Mars Casino in relation to your use of the website and any associated gambling services made available through it. They apply to visitors, registered customers and anyone who otherwise accesses or uses the website. Additional terms may apply to specific games, promotions, payment methods or features. If an additional term conflicts with these Terms & Conditions, the specific term will apply to the relevant activity to the extent of that conflict.

You must use the website only for lawful purposes and in accordance with these terms. You are responsible for reading the current version before using the services. We may update, replace or amend these terms from time to time. Changes may be published on the website and may take effect from the date stated in the updated version or, where no date is stated, when published. Continuing to use the website after a change means that you accept the revised terms.

Eligibility and access

You must be at least 18 years old, or meet any higher minimum age that applies to you under applicable law, before opening an account or participating in gambling activities. You must also be legally permitted to access and use the services in the place where you are located. It is your responsibility to check local requirements before registering or playing.

• You must provide accurate, complete and current information when creating an account.
• You may not open or operate an account on behalf of another person.
• You may not use the website if gambling is prohibited for you by law, court order, licence condition or another legal restriction.
• You must not allow another person to use your account or payment method.
• You must not use the services for fraud, money laundering, unlawful activity or any other improper purpose.

We may carry out age, identity, address, payment and other verification checks. You agree to provide documents or information reasonably required for these checks. Until verification is completed, access to some services may be restricted and transactions may be delayed, declined or subject to review.

2. Accounts, funds and transactions

Your account responsibilities

You are responsible for keeping your login details confidential and for all activity carried out through your account, unless you have promptly notified us of unauthorised access. Choose a strong password, do not reuse it on other services and sign out when using a shared or public device. You must notify us through the contact options made available on the website if you believe that your account has been compromised.

Only one account may be held by each individual unless we have expressly approved another arrangement. Duplicate, linked or misleading accounts may be closed or restricted. If you forget your login details, use the recovery process provided on the website rather than attempting to access another person's account.

Deposits and withdrawals

Available payment methods, minimum and maximum transaction values, processing requirements and any applicable charges will be displayed on the website or during the relevant transaction. You may only use a payment method that belongs to you or that you are authorised to use. We may refuse, reverse or review a transaction where ownership, identity, source of funds or compliance with these terms cannot be established.

You are responsible for checking transaction details before confirming them. A deposit is normally available for play only after it has been successfully received and credited to your account. We are not responsible for delays caused by banks, payment providers, technical faults or circumstances outside our reasonable control. Withdrawals may be subject to verification, payment-provider rules and any applicable legal or compliance checks.

• Do not deposit funds using a card, account or wallet that is not yours.
• Do not attempt to charge back a legitimate transaction without first raising the issue through the available support process.
• Do not use the account as a bank account, money transfer service or means of transferring funds to another person.
• Keep your payment information accurate and tell us if a payment method is cancelled, lost or no longer authorised.
• You remain responsible for any taxes, reporting obligations or other charges that may apply to you.

Wagers and game results

A wager is accepted only when it has been confirmed by the website and recorded in the relevant account or game system. A transaction that has not been accepted, or that is interrupted before confirmation, may not be valid. Game rules, bet options and outcome information should be reviewed before you place a wager. Once a wager has been accepted, it generally cannot be changed or cancelled except where the applicable game rules or law allow this.

Results are determined by the applicable game system and its recorded data. If there is a technical, display or recording error, we may correct the error and take reasonable steps to restore the position that would have applied without it. We may also void or adjust affected wagers where required by law, the relevant game rules or a serious system error.

3. Promotions, responsible gambling and account action

Promotions and offers

Promotions, bonuses, rewards and other offers are subject to their own promotional terms. Those terms will explain eligibility, qualifying activity, expiry, any play-through or turnover requirements, withdrawal conditions and other restrictions that apply. You should read the relevant offer terms before participating. If an offer term is unclear, do not rely on an assumption; review the information displayed with the offer or use the available support channel for clarification.

We may withdraw, amend or limit an offer where permitted by law. An offer may be unavailable to certain customers, accounts, games, payment methods or locations. We may refuse a reward or remove promotional benefits if we reasonably believe that an offer has been abused, used contrary to its terms, claimed through multiple accounts or obtained through misleading or fraudulent conduct.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget and time limit before you play, and never gamble with money needed for rent, bills, food or other essential expenses. Do not gamble when you are distressed, under the influence of alcohol or drugs, or trying to win back money you have lost.

• Use any deposit, spending, loss, wager or session limits made available through your account.
• Take regular breaks and monitor how much time and money you are spending.
• Consider account restrictions or self-exclusion if gambling is no longer enjoyable or is affecting your life.
• Ask for support from an appropriate gambling-help service, health professional or trusted person if you are concerned about your gambling.
• Never allow a person who is underage or self-excluded to access your account.

Requests for account closure, time-out or self-exclusion will be handled in accordance with the processes available on the website and applicable requirements. You should not create another account or attempt to bypass a restriction. A restriction may not cancel transactions that were already validly accepted, unless required by law or the applicable rules.

Suspension and closure

We may suspend, restrict or close an account where necessary for security, verification, responsible gambling, legal, regulatory or operational reasons. This may occur if information is inaccurate, a payment is disputed, suspicious activity is identified, the account is inactive, or these terms have been breached. We may also suspend access while an investigation is taking place.

If an account is closed, any remaining balance will be dealt with in accordance with applicable law, verification requirements, transaction history and these terms. We may withhold funds or void transactions where there is evidence of fraud, unlawful conduct, misuse, a payment reversal or material breach. Nothing in this section limits rights that cannot lawfully be excluded.

4. Website use, privacy and legal information

Acceptable use

You must not interfere with the website or attempt to gain unauthorised access to its systems, networks, accounts or data. You must not use automated tools to scrape content, manipulate games, submit repeated requests, introduce malicious code or avoid technical controls. You must not reverse engineer, copy, modify, distribute or commercially exploit any part of the website unless permitted by law or approved in writing.

The website may include links to external websites or services. These links are provided for convenience and do not mean that 28 Mars Casino endorses or controls the third party. Your use of an external service is subject to that service's own terms and privacy practices. You should review them before providing information or completing a transaction.

Privacy and communications

Personal information is handled in accordance with the applicable Privacy Policy. We may collect, use, store and disclose information for account administration, identity and age verification, payment processing, security, fraud prevention, responsible gambling, legal compliance, customer support and service improvement. You should read the Privacy Policy to understand how information is managed and what choices may be available to you.

We may send service messages relating to your account, transactions, security or changes to the website. Marketing communications will be managed in accordance with applicable requirements and any preferences or unsubscribe options provided. You must keep your account information current so that important notices can reach you.

Availability and liability

We aim to keep the website available and accurate, but uninterrupted access cannot be guaranteed. Services may be unavailable or limited because of maintenance, updates, internet problems, payment-provider issues, equipment failure, cyber incidents or events outside reasonable control. You should not rely on the website being available at all times.

To the extent permitted by law, we are not responsible for loss caused by your failure to protect account details, your use of an unsupported device or connection, inaccurate information supplied by you, or events outside reasonable control. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under Australian law.

Intellectual property and interpretation

The website, its design, text, graphics, software, trademarks and other content are owned by or used with permission by the relevant rights holder. You receive a limited, personal and non-transferable right to use the website for its intended purpose. No ownership or other intellectual property right is transferred to you.

If any provision of these terms is found to be invalid or unenforceable, it will be read down or removed to the minimum extent necessary, and the remaining provisions will continue. A failure to enforce a provision immediately does not waive the right to enforce it later. These terms are intended to operate consistently with applicable Australian laws and any mandatory rights or obligations that apply to your use of the services.

If you have a question, complaint or concern about these terms, use the current support or contact process shown on the website. Please include enough information for the matter to be reviewed, but do not send payment passwords or other sensitive security credentials.