Responsible Gaming

Gamble within your limits

Before you play, decide how much time and money you are comfortable spending. Consider this amount an entertainment cost, similar to spending on a meal, film or other leisure activity. Only use money that is available after essential expenses such as rent, bills, food, transport and other financial commitments have been paid. Never use borrowed money, credit intended for necessities or funds set aside for someone else.

Set a clear budget before opening a game and avoid changing it while you are playing. A budget is most useful when it is specific and realistic. You may wish to set separate limits for a day, week or month, depending on how often you gamble. Keep track of deposits, bets and withdrawals rather than relying on memory. Reviewing your activity can help you understand the true cost of gambling over time.

Time limits are just as important as money limits. Decide when you will start and finish, and take regular breaks away from the screen. Avoid playing when you are tired, upset, stressed, bored or under the influence of alcohol or other substances. These situations can make it harder to make balanced decisions and may increase the chance of chasing losses or spending more than planned.

Useful habits for safer play

• Set a spending limit before you begin and stop when the limit is reached.
• Set a session time limit and use an alarm or reminder if helpful.
• Take regular breaks and avoid continuous play for long periods.
• Keep gambling separate from essential household money.
• Do not gamble to recover previous losses or to deal with financial pressure.
• Do not borrow money, sell possessions or ask others for funds to gamble.
• Avoid gambling when affected by alcohol, drugs, strong emotions or lack of sleep.
• Keep records of your gambling activity so you can review your behaviour honestly.
• Treat wins as part of the gambling experience, not as income or guaranteed results.
• Talk to someone you trust if you notice that gambling is becoming difficult to control.

There is no strategy that guarantees a win. Games of chance are based on random outcomes, and previous results do not determine future results. A losing run does not mean that a win is due, and a previous win does not make another win more likely. Understanding this can help you avoid the mistaken belief that you can predict or control every result.

Safer gambling tools and account controls

Depending on the services available on your account, safer gambling tools may help you manage your activity. These tools can include deposit limits, wagering or spending limits, session reminders, activity statements, temporary cooling-off periods and self-exclusion. Tools may operate in different ways, so read the relevant instructions carefully and choose controls that match your needs.

Deposit and spending limits

A deposit limit can restrict the amount you add to your account during a selected period. A broader spending or wagering limit may help you control how much you use for gambling. Select a limit before you play whenever possible. If you reduce a limit, the change may not take effect immediately, depending on the applicable process. Do not assume that a limit on one account or service automatically applies to other gambling accounts you may hold.

Time reminders and breaks

Session reminders can help you notice how long you have been playing. Use them alongside a personal schedule and regular breaks. A reminder is not a substitute for a time limit or a decision to stop. If you repeatedly dismiss reminders, lose track of time or continue playing after deciding to finish, consider taking a longer break or using a stronger account restriction.

Cooling-off and self-exclusion

A cooling-off period temporarily prevents or restricts access for a selected time. Self-exclusion is a stronger step that allows you to request that your access to gambling services be restricted for a chosen period or until further action is taken. If you choose self-exclusion, do not try to bypass the restriction by opening another account or using another person’s account. Ask for information about the available process and any conditions that apply.

Account closure and marketing preferences

If you no longer want to gamble, you can consider closing your account or requesting a restriction. You may also review your marketing preferences and stop receiving promotional communications where that option is available. Closing an account does not remove financial, identity or transaction records that must be retained under applicable requirements. It also does not automatically close accounts held with other operators.

If you need help selecting a tool, use the responsible gaming or account support options available through the website. Be clear about the level of restriction you need. If you have requested self-exclusion or account closure, do not continue depositing or playing while the request is being processed.

Recognising when gambling may be harmful

Gambling can become harmful when it affects your money, relationships, work, study, health or everyday responsibilities. Harm does not depend only on the amount of money lost. Frequent gambling, secrecy, emotional distress or the amount of time spent thinking about gambling can also be important warning signs.

Possible warning signs

• Spending more money or time gambling than you intended.
• Trying to win back money after a loss, often called chasing losses.
• Increasing your bets or deposits to feel the same excitement.
• Feeling restless, irritable or anxious when you try to stop.
• Thinking about gambling throughout the day or planning life around it.
• Hiding gambling activity, losses or account statements from family or friends.
• Borrowing money, missing bills or using savings to continue gambling.
• Selling possessions or taking financial risks because of gambling.
• Neglecting work, study, family, health or other responsibilities.
• Arguing with people close to you about your gambling.
• Gambling to escape sadness, stress, loneliness, anger or other difficult feelings.
• Feeling guilt, shame, hopelessness or loss of control after gambling.

One warning sign can be enough reason to pause and review your gambling. You do not need to wait for serious financial or personal harm before asking for help. Stop playing, use available account restrictions and speak with someone you trust. A support service can help you understand what is happening and decide on practical next steps without judgement.

If you have lost money

Do not try to recover losses by gambling more. Losses cannot be reliably recovered through further play, and increasing stakes can make financial harm worse. Pause your gambling, review your essential expenses and consider placing temporary restrictions on your account. If you are experiencing debt or financial stress, seek independent financial guidance rather than relying on gambling to improve your position.

If gambling is affecting your mental health or you feel unsafe, seek urgent assistance through appropriate emergency or crisis services in your area. You can also contact a qualified health professional or a recognised gambling support service in your Australian state or territory. If you are concerned about another person, approach the conversation calmly, describe the behaviour you have noticed and encourage them to seek professional help.

Our commitment to responsible gaming

Responsible gaming is a shared responsibility between the player, the operator and the wider community. 28 Mars Casino provides general information intended to support informed choices. Players are responsible for using the available controls, keeping their account details secure and making sure gambling remains within their personal limits.

Gambling services are intended for adults who meet the applicable age and eligibility requirements. Do not allow children or other unauthorised people to access your account. Keep passwords, payment details and devices secure, and log out when you finish using a shared device. If you believe another person has accessed your account, stop using it and request assistance through the available account support channel.

Marketing messages should not be treated as a reason to gamble or as evidence that a win is likely. Promotional communications, where available, are not a substitute for a personal budget or responsible gambling plan. Consider turning off marketing messages if they make it harder for you to take a break.

We encourage players to review their gambling regularly and to act early if anything feels difficult to control. You can use the responsible gaming information and account settings available on the website, request a break or restriction, and seek help from an independent support organisation. There is no need to manage a gambling concern alone.

Important reminder

Gambling should be an optional form of entertainment, never a source of essential income. No outcome is guaranteed, and no system can remove the risk of losing money. Set limits, take breaks and stop if gambling is no longer enjoyable or affordable. If this page does not answer your question, use the available responsible gaming or customer support options for further information.