Betting Rules

1. General betting requirements

You must be legally entitled to use online gambling services before opening an account or placing a bet. You must be at least 18 years old and located in a jurisdiction where the relevant activity is lawful. You are responsible for checking the laws that apply to you. 28 Mars Casino does not invite any person to use the website where doing so would breach local law.

Only one personal account may be used unless the applicable account rules expressly allow otherwise. Your account information must be accurate, complete and kept up to date. You must not allow another person to access your account, use another person’s payment method without authority, or place bets on behalf of someone else. You are responsible for keeping your login details private and should notify the operator promptly if you believe your account has been accessed without permission.

Account verification may be required before deposits, withdrawals, winnings or continued use of the website. Verification can include confirming your identity, age, location, payment information and source of funds. If requested information is not provided, or if information cannot be reasonably verified, an account may be restricted, suspended or closed in accordance with the applicable terms and legal obligations.

• Do not create an account using false, misleading or incomplete information.
• Do not use the website for unlawful activity, fraud, money laundering or any other prohibited purpose.
• Do not use automated software, bots, scripts or technical methods designed to interfere with betting or game systems.
• Do not attempt to exploit an error, display problem, pricing mistake or technical fault.
• Do not place a bet while another person is controlling or directing your account.

The operator may investigate unusual activity, suspected fraud, duplicate accounts, technical abuse or other breaches of these rules. During a review, access to some or all account functions may be temporarily limited. Any action taken will be handled under the applicable account terms and legal requirements.

2. Placing and accepting bets

A bet is a request submitted through the website using the available betting interface. Before confirming a bet, check the selection, stake, odds or game details, and any other information shown on the confirmation screen. You should only submit a bet when all details are correct. Once a bet has been submitted and accepted, it may not be cancelled, changed or withdrawn unless the applicable rules specifically permit this.

A bet is not accepted merely because you have selected an option or pressed a button. Acceptance occurs only when the bet is recorded by the operator’s systems and a confirmation is displayed or otherwise provided. If a bet is rejected, remains pending, or is affected by a technical interruption, check your account history before trying again. This helps to prevent accidental duplicate bets.

The information displayed on the website may change before a bet is accepted. This can include prices, odds, selections, event details, game availability or market status. Where the system identifies a change before acceptance, you may be asked to confirm the updated details. A displayed price or selection is not a guarantee that a bet will be accepted at that price or on those terms.

Minimum and maximum stakes

Any minimum or maximum stake, account limit, market limit or game limit will be shown in the relevant betting interface or account information where applicable. Limits may vary according to the product, market, payment method, account settings or legal requirements. You should review the displayed information before placing a bet. The operator may also apply responsible gambling controls or other lawful restrictions to an account.

Technical issues and obvious errors

The website is provided using electronic systems and may occasionally be affected by outages, delays, maintenance, telecommunications problems or other technical events. The operator is not responsible for a bet that was not received or accepted because of a connection or system problem. If a bet is accepted but contains an obvious error, it may be reviewed and corrected, cancelled or settled under the applicable rules. You should not rely on an error or attempt to profit from one.

3. Sports and event betting

Sports and event bets are settled using the official result or other settlement information specified for the relevant market. The market rules may state which result, timing, participant information, scoring method or official source is used. Read those rules before placing a bet, particularly where an event may be postponed, interrupted, abandoned, shortened or subject to a change in format.

If an event does not take place, is cancelled, or does not meet the conditions shown in the market rules, affected bets may be void or handled in another way described by those rules. A postponed event may remain open if the relevant market rules allow it. Different selections in the same event may be treated differently, so the result of one market does not automatically determine every other market.

A market may be suspended while an event is in progress or when information is changing. Bets submitted during a suspension may not be accepted. Live betting can involve delays between an event occurring and information appearing on the website. You accept the risk of such delays when using live markets, and the applicable market rules determine whether a bet is valid.

Common settlement situations

• A selection that does not participate may be treated according to the specific market rules.
• A draw, tie, dead heat or equal result may be settled using the rule shown for that market.
• An event that is abandoned or shortened may require a specified amount of play or a particular official declaration before bets are settled.
• Changes to a venue, date, starting time or event format may affect settlement under the relevant rules.
• Corrections to an official result may lead to a settlement being reviewed where the rules and applicable law allow it.

Where a market has been settled using incorrect information, the operator may correct the settlement after reviewing the official result. If you believe a bet has been settled incorrectly, check the market rules and account history, then raise the issue through the available support process without creating duplicate claims.

4. Casino games and game results

Casino games are governed by the rules displayed for the individual game. These rules explain the available options, the way a round operates, the conditions for winning combinations, and how the result is determined. Read the game information before playing. If the rules for a particular game differ from these general Betting Rules, the game-specific rules apply to that game to the extent of the difference.

Each game round must be submitted through the website and recorded by the relevant gaming system. A round is generally treated as final once the result has been generated and recorded, except where a technical investigation or correction is required. You should not refresh the page repeatedly, close the browser or submit further instructions when a round is still processing. Check your account history before taking further action.

Game outcomes are determined by the game system and are not affected by previous wins, losses or the length of time you have played. Past results do not predict future results. No strategy can guarantee a win, and you should never increase your stake to try to recover a loss. If a game displays a result that appears inconsistent with the game rules, retain the relevant details and request a review through the available support process.

A game, feature or payment may be unavailable because of maintenance, technical problems, legal restrictions or other operational reasons. If a technical issue interrupts a round, the round may be completed, voided or otherwise resolved after the system has been checked. Any adjustment will be made according to the game rules, the applicable terms and relevant legal requirements.

• Check the stake and selected game before confirming each round.
• Do not assume that a feature is available unless it is shown in the game information.
• Do not attempt to manipulate game software, outcomes or payment instructions.
• Keep records of unusual messages, missing results or interrupted rounds when requesting a review.
• Treat every game as entertainment and set a spending limit before you begin.

5. Settlements, payments and responsible play

Settlements are calculated according to the accepted bet, the applicable odds or game result, and the relevant market or game rules. Your account history may show the stake, selection, result and settlement status. You should review this information regularly and report any suspected error as soon as reasonably possible. A settlement can be reviewed where there is an obvious error, a technical fault, suspected misuse, or a correction to the official result.

Deposits and withdrawals must be made using payment methods permitted by the website and applicable law. A payment method may need to be held in your name or otherwise authorised for your use. Verification checks may apply before a withdrawal is processed. The available options, fees, limits and processing conditions may be shown in your account or at the relevant payment stage and can vary over time.

You should only gamble with money you can afford to lose. Set a budget before playing, keep track of your deposits and bets, and take regular breaks. Gambling should not be used to pay bills, solve financial problems or recover previous losses. If gambling is becoming difficult to control, stop playing and use the responsible gambling tools available through the website, including account limits, time-out options or self-exclusion where offered.

Questions, complaints and rule changes

If you have a question about a bet, game, account transaction or settlement, use the support channel made available on the website. Include the relevant account information, bet or round reference, date, time and a clear description of the issue. Do not send passwords or other sensitive security information. Complaints will be reviewed under the applicable complaints procedure and may require additional information.

These Betting Rules may be updated when products, systems, legal requirements or operational procedures change. The current version published on the website applies to future use from the stated effective date, unless a different approach is required by law. Keep a copy of the rules that apply when you place a bet. If you do not agree with an update, stop using the relevant betting or gaming services.

By continuing to use 28 Mars Casino, you confirm that you have read these general rules, understand that outcomes cannot be guaranteed, and accept responsibility for the bets you choose to place. Play within your limits and seek independent support if gambling is affecting your finances, relationships, health or wellbeing.